QLive Informal Call Center Solution: QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable business to track KPI's, manage workers activity, and gain live, cradle-to-grave call information. Benefit from Cisco’s native queuing and hunt pilots functionality without sacrificing monitoring and reporting analytics. Measure ASA, AHT, SLA, abandoned and overflow rates. Help maintain SLAs by off-loading overflow calls to non-traditional agents. Compatible with Cisco Call Manager and Avaya IPOffice.

Vertical Markets: Enterprise: Call Centers, Healthcare, Education, Government, Corporations, Mutli-Site Properties

QLive

QLive

QLive Informal Call Center Solution